Neustar Consulting, L.A Feb 2017 – Oct 2019 Managed implementation of new technological improvements resulting in increased efficiency.Responsible for business as well as team management. Manages corporate, customer and third-party vendor efforts to plan, sell and implement solutions to customer problems.Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing complex and multiple region projects.Capacity for working in a multicultural team environment.Specialized in corporate reorganizations, business processes, business modeling & re-engineering, workflow implementation expertise, M&A and IT projects’ management, both in banking and utility industries. To accomplish this, study the job ad to determine which skills and experience are most sought after by the hiring manager.A professional account leader and project manager with over 12 years of solid experience in BPM, ECM and PMO processes, supported by a PMP certification and a SCRUM daily-basis performance. Although it’s tempting to write one resume and consider the job done, you should always make small adjustments to personalize your resume for each position. Don’t send the same banking resume to different employers.Of course, if you are a certified financial planner, public accountant or similar, you should always include those certifications and titles on your resume. Also include any relevant certifications or continuing education, such as tax preparation or financial classes at a community college. Although you may not have a degree that directly relates to banking, if you have an advanced degree, include it. Instead, amplify the transferable skills that you do have by explaining them in measurable terms, like how you “communicated with more than 20 customers daily to request information and ensure completion of paperwork.” Honesty and personal responsibility are essential in the banking business, so don’t start off on the wrong foot by being dishonest on your resume. If you are an entry-level job seeker, be honest about your work history and your skill set. Study the job ad to determine which skills the hiring manager values most. Adding the right skills to your resume is critical whether you have been working in the banking industry for decades, are making a career change or are an entry-level job seeker. These can include things such as financial analysis, risk management, expense tracking and conflict resolution in a “skills and abilities” section near the top of your resume. Don’t forget to emphasize your hard and soft skills.If you are new to the banking industry, consider selecting a functional resume format, which focuses on your accomplishments and transferable skills, such as cash handling, upselling and consultative sales rather than shining a spotlight on your limited experience in the banking industry. List your proficiencies such as using Excel spreadsheets, SAP, data entry, banking apps and customer records management. Banks across the board are adding more technology to their everyday operations, and you may need to help customers navigate their accounts using handheld devices or customized apps. Instead of simply noting your customer service competency, for example, highlight that you “assisted 12 –15 customers each hour and remained poised and professional even in high-stress situations.” Be sure to relay this experience in measurable terms, too. As the entire banking industry shifts toward a customer-centric business model, your ability to relate to customers and fill their needs is more vital than ever.
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